Operational Changes | Teereny Global

Dear Valued Customer,

We are pleased to announce the resumption of our cargo and logistics service from Nigeria. We apologise for putting the service on hold, it was necessary for a better and improved service. For all enquiries, please call 0424 502 906.

Please note that the following changes will apply to our process of operation.

**Consignments shall be custom cleared individually under individual names. Please ensure that the details you provide are correct and accurate. Teereny Global shall not be held responsible for any misplaced luggage due to incorrect details.

**You will be required to declare the total valuation of your consignment before we can render the service. If the declared value is above $1000, duties and taxes will apply. You shall be responsible for any duties or taxes as applicable due to your declared value. Taxes and duties shall be payable to relevant authorities.

**Some food items are classified as high risk to the Australian community, such food items are not to be included in the consignment.

**Any home made food items are not encouraged to be included in the consignment for cargo, only commercially packed food items will be accepted.

**You will be required to pick up your consignment at a nominated depot in your state (South Australia, Queensland, Victoria, Western Australia, and New South Wales). Home delivery can be requested at an additional cost.

**Cargo shall be lifted every fortnight thereafter or as deemed fit by Teereny Global. Cargo is expected to arrive in Australia within seven (7) working days from the next day of departure.

**At the moment, our preferred packaging shall be heavy-duty bags only (Ghana must go). Any other packaging shall not be considered.

THE PROCESS

1. You need to advise us of your goods' estimated weight, its description, and destination in Australia.

2. We'll send you a quote with details of all that you need to know and the charges.

3. If you are happy with the quote, you will be required to pay the document fee. A copy of the receipt of payment should be sent to us with the receiver's name, phone number, and email address.

4. A declaration form containing your reference number will be sent to the provided email address.

5. The declaration form with the reference number is what you will need to drop your goods at our office in Lagos.

6. Goods' actual weight will be confirmed at our office and necessary air freight charges shall be made.

7. We will notify you when your consignment is ready for pick up in Australia. Home delivery can be arranged at extra cost.

Thank you.

Management

Get a Quote

Why do I need a reference number?

A reference number is mandatory to use our service. It is the unique number that identifies you and your baggage from others, to avoid mismatch.
How do I get a reference number?

Contact us and will send you a reference number. The number will be activated when you make payment.
Can I send food items to Australia?

Yes, you can import food items into Australia if the food importing requirements are met. All imported food must meet bio-security requirements to be allowed into the country. Restrictions apply to many raw foods and certain processed food brought to Australia for private use. The following items amongst others are restricted: *eggs and egg products *dairy products *uncanned meat *seeds and nut *fresh fruit and vegetables Please check Australian Department of Agriculture and Water Resources website for more information.
What items can I send?

You can send and receive items that are not prohibited into the country as set out by the border authorities. Please check the respective local borders website for more information.
Can I use any packaging instead of a Ghana must go bag?

You can use any package as you desire to secure the goods/items, but the final/outer packaging that should be presented to us is a heavy-duty Ghana must go bag.
Is there any minimum or maximum weight?

There is no minimum or maximum limit when sending from Nigeria. A minimum of 20kg applies when to sending to Nigeria. Please note that a custom's value declaration form is mandatory for you to fill to declare the valuation of your consignment. If the total value is equal or above the equivalent of AUD 1000, you will be required to pay taxes and duties at your expense.
If I am sending from Nigeria, do you accept Nigerian currency?"

Yes we do. You have the option to either pay in Naira or in Australian Dollars. Please note that cash in either currency is not acceptable, all payments are done via bank transfers.
Can my goods be picked up from my home address or delivered to my home address?

Yes, we can certainly pick up or deliver to your home address at a seperate cost. You can as well drop off and pick up your goods at our office/depot.
What if I do not know the weight (kg) of my consignment?

The weight of your consignment shall be confirmed at our office where you will be required to pay for the air freight charges (bank transfer) as per the confirmed weight.
How do I present the declaration form when a vendor is contacted to drop off my goods?

You will have to give the vendor the declaration form to bring along with the goods or you can send us the filled declaration form and notify us that the vendor will be dropping off the goods. Please check out our privacy policy on how we manage provided information.