Terms and Conditions

1. OVERVIEW

In using Teereny Global services, you acknowledge and agree that you have read and understood and you will comply with these terms and conditions. You consent that these terms and conditions are valid, and it is the equivalent of signing a hard copy of this agreement. You may decline the terms and conditions by not using Teereny Global services.

These terms and conditions govern the terms under which you may engage, access and use the Teereny Globals’ services. By accessing and requesting to use the service, you agree to be bound by the terms of these Terms and Conditions. The language of these Terms and Conditions is English and all services, instructions and transactions carried out in connection with it shall be in English.

1.1 In these Terms and Conditions, the terms "Teereny Global", "we", "us", and "our" refer to Teereny Global entity, together with its employees, directors, affiliates, successors, and assigns. Teereny Global is a company registered in Australia with ABN 29276840378, with its registered postal address at 14 Guerin Avenue, Piara Waters 6112, Western Australia, Australia.

1.2 The terms "you" and "your" refer to users of the service, or other users or visitors to the website.

1.3 These Terms and Conditions are effective from the date on which you first access or use the Service. Teereny Global may unilaterally change the Terms and Conditions in its absolute discretion from time to time, but changes will only be effective from the date they are made and will not change the terms on which you previously used the service. Any changes to these Terms and Conditions will be communicated to you. By continuing to use the Service after the proposed date on which the changes to these Terms and Conditions take effect, you are deemed to accept those changes.

1.4 Teereny Global was created to assist customers in sending goods to their family and friends, and to receive goods from family and friends for personal and commercial use basically from Nigeria to Australia and vice versa, and around the world. Our remittance service focuses on helping international students make stress-free tuition fee payments or receive financial support without having to worry about any exorbitant financial institution fees. Our remittance service provides a peer-to-peer network where you can have access to currencies without the need for a central server, allowing you to cut out the middleman. As a result, the money transfer process is simplified and you can save money. Also, because we understand the intricacy of travelling, we help our customers navigate the travel conundrum. From planning to getting them home on the other side, we get it done cheaper and better.

You shall abide by our terms and conditions that we may subcontract the whole or any part of the service on any terms and conditions we decide. However, a request for the service does not require us to accept or process any quotation that you request. For security reasons, when and if using our logistics and remittance services, you shall only send goods and deposit funds through our service to people you know personally. You must not use the service for any illegal activity.

1.5 No word or statement in these Terms and Conditions or in any other information provided by Teereny Global as part of its service is intended to be or should be interpreted to be legal advice. You should consult your own professional advisers as to the effects of Australian or foreign laws which may apply to the service.

2. DEFINITIONS

In these Logistics Terms and Conditions:

The following definitions apply to the terms and conditions set out below that govern the contract of carriage and other services between you and us.

"Business Day" - means any day on which we are open for business.

"Forwarding" - means when goods shall be arranged to be transported;

"Freight" - means goods transported in bulk by air transport which includes the whole of the operations and services undertaken by us;

"Goods" - means produce or documents of whatever nature (whether in bulk or one or more packages) which we have accepted for carriage from one address to another or regarding which we have accepted to perform other services;

"Prohibited items" - means any goods or materials the carriage of which is prohibited by any law, rule or regulation of any country in or over which the goods travel;

"Recipient" - means someone who is receiving goods to be delivered;

"Sender" - means someone who is sending goods to be delivered;

"We", "us”, “our" and “Teereny Global” - means Teereny Logistics ABN 29276840378, its employees, agents and independent contractors;

"You" and "your" - means the sender or receiver which may be the owner of the contents of the goods or any other party having a legal interest in those contents.

In these Remittance Terms and Conditions:

"Business Day" - means any day on which we are open for business.

"Destination Country" - means the country in which the payee receives money through the service.

"Local Account" - means a bank account in the local country.

"Payee" - means the recipient who receives money through the service.

"Payout Amount" - means the amount transferred or deposited into the recipient’s local account.

"Recipient" - means the receiver of the fund.

“Registration” - means the registration details of the customer as updated from time to time.

"Remittance Request" - means a specific request from the sender requesting the service.

"Sender" - means the receiver of the fund.

"Service Fee" - means the fee or charges that Teereny Global may charge in its sole discretion following applicable laws, as described on Teereny Global’s website from time to time.

3. OUR OBLIGATIONS

3.1 Subject to these Terms and Conditions, we agree to provide services to you using reasonable care. You acknowledge that the service may not be available, in whole or in part, in certain areas, regions, or jurisdictions.

3.2 We are not obliged to process your quotation or request, we may, in our sole discretion, choose whether not to process your quotation or request, or accept the offer to render service. If we decide not to process the offer to render service to you, we will notify you promptly of that decision, if we are not prohibited by law from doing so.

3.3 Teereny Global reserves the right to change charges, modify or discontinue any part of its service without notice, at any time and from time to time.

3.4 Forwarding days, pick-up and delivery times as stated on our website or elsewhere are representative for the average service times, they are not guaranteed service times.

3.5 We will attempt to pick up, process and deliver promptly, but services may be delayed for several reasons including but not limited to: variation in business hours, our efforts to contact you, delayed flight, delayed customs clearance or applicable laws etc.

3.6 We will attempt to provide our customers with up-to-date information regarding our services by means available. However, you agree that Teereny Logistics shall not be held responsible for any inaccuracies that may appear in that information or any consequential loss that may result from incorrect or incomplete information.

3.7 Shipments handled by us may be subjected to security screening which may result in the inspection of your goods and you accept that your goods may be opened in transit. You agree that we or any governmental authority including customs may open and inspect your shipment at any time and take any action we consider necessary to a shipment if we need to verify the condition or nature of the shipment, the ownership or destination of the shipment or if we consider the shipment may contain prohibited items or dangerous goods.

4. YOUR OBLIGATIONS

4.1 You agree that:

4.1.1 You will not access, use or attempt to use our service unless you are at least 18 years old and you have the legal capacity to form a binding legal contract in any relevant jurisdiction;

4.1.2 For each quotation/invoice that is sent to you, the payment becomes due at the time that you receive the invoice. To the maximum extent permitted by law, the service charge is non-refundable if services have commenced unless expressly stated in these Terms and Conditions;

4.1.3 If during the process of rendering service, a situation results in Teereny Global becoming liable for charges including but not limited to chargeback or other fees, you agree to reimburse all such fees;

4.1.4 In requesting for a quote, you will:

(a) provide us with true, accurate and current contact details;

(b) provide us with any identity documents as may be requested by us when you are the sender;

4.1.5 Goods carried, or handled, by us may be subject to security screening which could include the use of X-ray equipment and you accept that your goods may be opened, and the contents of your goods may be examined in transit.

4.2 The total amount and service charges that you will be required to pay will be displayed clearly on the quote. Payment or evidence of payment is required to commence service.

4.3 Both the sender and the recipient will only act on their own behalf. If you intend to use a third person that his or her name is not on the quotation form, you must inform Teereny Global of your desire to do so and provide us with the necessary information about the third person.

4.4 You certify that all statements and information you provide relating to the use of our service will be true and correct. You acknowledge that if you give untrue or fraudulent information, you risk a civil claim and/or criminal prosecution. You agree to indemnify us and hold us harmless from any claims that may be brought against us arising from the information you provide to us and any costs we will incur regarding this and pay any administration fee we may charge you for providing the services described in this condition.

4.5 In using our service you will comply with these Terms and Conditions as well as any applicable laws, rules or regulations. It is a breach of these Terms and Conditions to use our service to send prohibited or illegal. If Teereny Global reasonably believes you are using the service in connection with illegal activity or for any fraudulent purpose, or are permitting a third party to do so, Teereny Global may report you to the appropriate legal authorities.

4.6 When using our website or service, or when interacting with Teereny Global, you will not:

4.6.a breach of these Terms and Conditions, or any other agreement between you and Teereny Global;

4.6.b provide false, inaccurate, or misleading information;

4.6.c refuse to confirm any information you provide to us, including proof of identity, or refuse to co-operate in any investigation;

4.7 For our remittance service, in a situation where you must be refunded by the institution and you intend to use our service, you shall pay the service fee required. The exchange rate will or may differ from the initial because of the unpredictable nature of the market.

4.8 You acknowledge that nothing in these Terms and Conditions or in any other information provided by Teereny Global as part of its service is intended to be, nor should it be construed to be legal or other advice. If required, you agree to consult your professional advisers as to the effects of Australian or foreign laws which may apply to the service.

4.9 You agree that you shall ensure that your goods meet the entry requirement into Australia. You agree that you shall be responsible for whatever item you bring into the country regardless of our guidance or advice as Teereny Global will not be liable for any confiscation, charges, or legal implications because of your importation; or be responsible for any disposed or ceased items. You shall be responsible for any fees, charges, or any other financial implication because of your disposed or ceased items.

5. OUR RIGHT TO REFUSE OR CANCEL

5.1 We may, in our absolute discretion, refuse you of our service if we believe that the service is being used, whether by you or the recipient, in furtherance of illegal, fraudulent or unethical activities.

5.2 We may, in our absolute discretion, refuse you of our service if:

(a) Teereny Global is unable to verify your or the recipient’s identity;

(b) The service payee’s name does not match either the sender or the recipient’s name.

6. YOUR RIGHT TO CANCEL AND REFUNDS

6.1.a To the extent permitted by law, once we have deposited or transferred funds into the nominated local bank account for remittance, you do not have the automatic right to cancel it.

6.1.b To the extent permitted by law, once we have received your payment and commenced service for our logistics, you do not have the automatic right to cancel it.

6.2 Notwithstanding clause 6.1 above, Teereny Global may, in its absolute discretion, attempt to cancel your request if you have informed us that you wish to cancel it. In some cases, Teereny Global may have initiated an irreversible request for service to be carried out by its staff or its partners and therefore cannot guarantee cancellation of service will be successful. For successful cancellation or reimbursement, Teereny Global will normally refund your money, less any service fees already charged, within five (5) Business Days.

6.3 If we have carried out any service per the details you have provided to us, and that information proves to have been incorrect, we are not going to be liable for the incorrect rendering of the service. You will, therefore, be responsible for the charges to rectify the situation.

7. FREIGHT, PICK UP AND DELIVERY TIMES

7.1 We will make every reasonable effort to deliver the customer’s package according to the selected courier company’s schedule, but these delivery times are not guaranteed and do not form part of the agreement between our company and the customer.

7.2 Weekends, public holidays and bank holidays together with delays caused by customs or other events beyond our control are not included when we quote freight and door-to-door delivery times. The route and the method by which we transport your shipment shall be at our sole discretion. The Company is not liable for any damage or loss caused by delivery delays.

7.3 Goods can be delivered directly to most addresses (except post office boxes). However, in certain areas, the customer may be required to pick up their goods from our office/depot, a selected delivery company’s depot.

8. CHARGES

8.1 The charges on our logistics service quote is an estimate only which may differ from the actual freight charges. Actual charges are determined upon receipt of the package at our offices. If there is a variation between the estimate and the actual charge, you agree to pay the balance required.

8.2 Teereny Global reserves the right to change the charges as applicable without any notice. We may modify or discontinue any of our services (or any part or content thereof) without notice at any time.

9. REWEIGH

9.1 Teereny Global may reweigh your consignment to confirm the weights. Variations
between the quoted or advised weights and the actual weights will be reflected in your balance due/invoice.

9.2 We may use the cubic weight of your package to determine the transactional weight or actual weight. If the dimensions of the package that you have provided for us to calculate or to determine the actual weight are incorrect, you will be charged $65 per kg for any variance identified.

9.3 Teereny Global reserves the right to change your charges to reflect the correct charge, based on the actual weights and apply this new charge to your invoice.

10. CUSTOM CLEARANCE

10.1 You hereby appoint us as your agent solely to clear and enter your goods through customs and you hereby certify that we are the consignee to designate a customs broker to perform customs clearances and entries if we subcontract this work. If any customs authority requires additional documentation for confirming the import/export declaration or our customs clearance status it is your responsibility to provide the required documentation at your expense.

10.2 You certify that all statements and information you provide relating to the exportation and importation of your goods will be true and correct. You acknowledge that if you make untrue or fraudulent statements about your goods or any of its contents you risk a civil claim and/or criminal prosecution. You agree to indemnify us and hold us harmless from any claims that may be brought against us arising from the information you provide to us and any costs we will incur regarding this and pay any administration fee we may charge you for providing the services described in this condition.

10.3 Any customs duties, taxes (including but not limited to services tax if applicable), penalties, storage charges or other expenses incurred as a result of the actions of customs or other governmental authorities or your failure and/or the receiver's failure to provide proper documentation and/or to obtain the required licence or permit will be the responsibility of the receiver or the sender. You agree to indemnify us and hold us harmless from any claims and charges that may be brought against you by the Customs. You agree to pay the duties and taxes as applicable.

10.4 We will endeavour to expedite all customs clearance formalities for your goods but are not liable for any delays, losses or damage caused by interference from customs officers or other governmental authorities.

11. DECLARATION OF VALUE AND CONTENTS

11.1 You certify that you will provide an accurate description of the contents of the package and its value in compliance with import and export laws.

11.2 You acknowledge that it is your responsibility to provide us with the merchant invoice to establish the price paid for the goods. In the absence of none, you agree to indemnify and hold Teereny Global and its partners harmless from liability for any under-declaration or misrepresentation of value.

11.3 Packages with misleading product descriptions or under-declared valuations may be delayed by customs authorities, who may dispute and correct the declaration, in which case, you agree to pay the additional duty, associated fines or penalties.

12. INSURANCE

12.1 Your consignment is not automatically covered by any insurance; it is advisable that you take out your own insurance for any valuable items being sent.

12.2 You acknowledge that loss or damage are insurable risks and that obtaining insurance is your responsibility and if you fail or choose not to do so, it is at your risk.

13. DANGEROUS GOODS

13.1 You must not tender for carriage any goods that are explosive, flammable or otherwise categorized as dangerous as classified by the Government's code for the transportation of dangerous goods by air, road or rail.

13.2 You must ensure that your goods meet the Domestic and International laws governing the transport of baggage and freight services into Australia or Nigeria or any other part of the world as Teereny Global will not be liable for any confiscation, charges or legal implications as a result of your importation or exportation; or be responsible for any disposed or ceased items. You shall be responsible for any fees, charges or legal implications as a result of your exportation.

13.3 You must ensure that:

a. Your consignment does not contain any of the below-mentioned items.

b. You understand that your consignment will be security screened and x-rayed.

c. You understand that in the event of identification of any suspicious items within your consignment (or any of its contents), the freight security officer or employees or Teereny Global have your permission to access or open the consignment.

d. You understand that if the consignment is unable to be accessed or opened for any reason Teereny Global will not carry the consignment.

13.4 You must ensure that under no circumstance will the below-mentioned items be allowed or packed for import or export services as per the provisions of the Dangerous Goods Regulations.

i. Explosives

Fireworks, ammunition, firearms or any form of explosives

ii. Compressed / Combustible Materials

Cylinders of compressed air, oxygen or liquid petroleum gas (LPG), any type of aerosol cans, deodorant, shaving cream, hairspray, paint etc.

iii. Flammables

Camping stoves, fuel, fuel containers etc. Nail polish, colognes, perfumes or paint thinners. Matches, cigarettes, pipe lighters or cigarette lighters.

iv. Diving Equipment

Including torches (diving lamps) or soldering irons.

v. Chemicals

Any type of chemical, pesticide or herbicide etc. Fiberglass repair kits, adhesives and puncture repair kits. Dry ice, specimen or samples. Detergent, bleaches, drain or oven cleaners.

vi. Alcohol

Alcohol of any kind or medication containing alcohol.

vii. Machines

Machinery with internal combustion engines such as a chainsaw, lawnmowers or garden trimers etc.

viii. Battery

Batteries of any kind (including laptops, tablets, iPads, cameras, phones etc.)

13.5 The above list is not exhaustive, you must also declare any dangerous goods not listed above if contained or present in your consignment, heavy penalties (including imprisonment) apply if any form of dangerous goods is found.

13.4 You will indemnify Teereny Global against any expenses, charges or losses sustained in complying with the requirements of any law or otherwise incurred as a breach of the law.

14. STORAGE

14.1 You agree that these storage terms and conditions are binding even at the origin when your consignment is stored at our facility or premises for any reason.

14.2 You agree that if you fail to pay the storage fees, Teereny Global has certain rights which include retaining any deposit paid and rights to seize and sell and/or dispose of the goods under both a general lien and a contractual lien over your goods.

14.3 If Teereny Global reasonably believes that your goods pose a health and safety risk to their facility or staff, you agree that Teereny Global can take remedial action immediately with or without your consent. In such circumstances, Teereny Global may need to open or empty your bags or boxes to assess the contents and may instead dispose of all bagged and/or boxed items without opening them. You agree that Teereny Global is authorised to dispose of such goods, regardless of the nature or value of the goods.

15. DEFAULT STORAGE PAYMENT AND DEFAULT ACTION

15.1 You agree and acknowledge that any goods stored at our facility or premises for any reason are subject to a contractual lien for fees owing to Teereny Global. If any fees including the storage fees are not paid after 20 days of the start of storage, Teereny Global may keep and retain for itself the deposit and take possession of the goods stored to take one or more of the following actions in its sole discretion:

i. sell the goods on such terms that Teereny Global may determine in its sole discretion (which may include a sale of the goods by private arrangement or public auction); and/or

ii. if such goods remain unsold after being offered for sale or, in Teereny Global’s reasonable opinion, are unsaleable, or of insufficient value to warrant a formal sale process or pose a health and safety risk, Teereny Global can dispose of such goods in any manner that Teereny Global sees fit. You consent to any of the above actions being taken by Teereny Global, regardless of the nature or value of such goods.

15.2 We shall notify you through any of our communication media with written notice of when your storage starts for up to 20 days for you to rectify any payment before taking any action and you agree that the lien action can be taken afterwards with or without your consent.

15.3 You agree that the funds recovered by Teereny Global from any lien action shall be applied as follows:

i. to pay Teereny Global’s cost associated with taking any lien action

ii. to pay all outstanding fees owed by you and any costs or expenses incurred by Teereny Global in connection with maintaining the goods until a lien action was taken; and

iii. any excess funds will be returned to you within 6 months of the lien action being completed. If you cannot be located for any reason, excess funds will be deposited with the Public Trustee or equivalent authority

iv. In a situation where the fund recovered is not sufficient to cover the storage fees owned, you agree to pay the difference.

16. WRONG OR UNIDENTIFIED DELIVERY ADDRESS

16.1 We shall endeavour to deliver to package/s to the provided address. It is your responsibility to ensure that the provided address is correct and it is a delivery address. You agree to indemnify us and hold us harmless from any loss or misplacement of the package due to the non-delivery address or wrong address that you provided.